C&C Networks Service: Preventative Maintenance

The purpose of preventative maintenance is to detect the signs of an impending problem and take the necessary action to prevent it before it happens. We accomplish this in two ways. First, we fully document each computer and its role on the network (both hardware and software) and keep it current. Second, we inspect each computer and peripheral device (firewall, router, switch, NAS, SAN, etc.) and correct any impending problems discovered.

Initially, we will need to be on-site and physically visit each device to document it and set it up for remote access. Afterward, we will perform these inspection steps behind the scenes - remotely (from our office) after normal business hours, with no interruption to your daily activities.

Also included in the contract is unlimited remote support as well as 5 hours of on-site support each month. With the preventative maintenance process, 24/7 help desk support, and 60 hours of on-site time per contract year, you are, in effect, hiring a full-time IT support staff for a fraction of the cost and without the added overhead. Our support staff is available 24/7, 365 days a year - no sick days, no vacations.

For more information, download a copy of our Preventative Maintenance Service Agreement.